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At Every Home for Christ, our goal is to ensure your complete
satisfaction with your purchase. If, for whatever reason, you
are dissatisfied with your purchase, you can return it to Every
Home for Christ within 30 days of invoice date. However, Every
Home for Christ reserves the right to authorize product returns
beyond 30 days from the invoice date. Claims for damaged or
missing items must be received within two business days of
receipt of merchandise.
Need to return a product?
To return a product to Every Home for Christ, you'll need to
request a Return Merchandise Authorization (RMA) number. This
can be done by contacting our service department at,
or by telephone. NO returns of any kind will be accepted without
a RMA.
To request a RMA:
By phone: 1-800-423-5054
(719) 260-8888
Monday - Friday: 8:30
a.m. - 5 p.m. MT
By e-mail:
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Nature of the
problem
All returned or exchanged items must be in new condition, in
their original box, and must include all packing material, blank
warranty cards, manuals, and all accessories.
IF the product is accepted, you have the option of exchanging
the item(s) or receiving a refund for the full amount of the
original purchase price. Refunds on returned items will be
issued in the same payment form as tendered at the time of
purchase. If payment was made by check, the refund check will be
issued 10 business days after the date of purchase.
How to return or exchange an item:
- Place the original package into a shipping carton.
Include the invoice and the reason for the return. If
defective, please specify the defect.
- Please do not place stickers or shipping labels on the
original manufacturer's package.
- The RMA number must be clearly written on the outer box.
If you received a label in the email, print the label and
tape it to the carton.
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED
ITEMS. Customers are responsible for all shipping charges
back to Every Home for Christ on returned items, and Every
Home for Christ will pay the shipping charges on the
replacement or exchange item(s) going back.
- Send your return to the address below:
Every Home for Christ
Product Return
640 Chapel Hills Drive
Colorado Springs, CO 80920
U.S.A.
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